Information Security Service Desk Customer Service Representative
Job Description
Information Security Service Desk Customer Service Representative
Triumph Enterprises is currently looking for an Information Security Service Desk Customer Service Representative to join a Security Operations Team on a contract with a federal government client with an important mission.
In this role, you will have the opportunity to work with a great team while serving a fulfilling mission. Apply today!
Responsibilities
Role and
Responsibilities:
Receive and process emails and phone calls related to information security from across the enterprise
Route emails and phone calls to the appropriate unit within Information Security for proper handling
Handle routine administrative requests and policy questions
Create tickets for other teams as necessary
Measure and report service desk activity to leadership for situational awareness
Create and send routine daily reports
Qualifications / Requirements
Required
Qualifications:
Credentials
High school diploma
One year of professional experience
Basic knowledge and understanding of:
Computers, to include hardware, peripherals, and operating systems
Networks, to include common network devices and wireless technologies
Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Experience, Skills and Abilities
Excellent written and verbal communication skills, including native-equivalent English language proficiency (expect to complete a writing sample)
Strong critical thinking, problem solving, and organization skills
Strong teamwork and collaboration skills
Ability to work independently
Passion for information technology and cyber security
Preferred
Qualifications:
Experience in a cyber security operations environment
Advanced information technology and/or cyber security knowledge, skill, and ability, including experience with other operating systems besides Windows
Industry certifications such as CompTIA A+, Net+, Security+, etc
Company Overview
Founded in 2005, Triumph Enterprises, Inc. (Triumph) is a Service-Disabled Veteran-Owned Business. We are headquartered in McLean, Virginia. Triumph offers the federal Civilian and Defense markets personalized knowledge-based professional services. Our company provides world-class solutions leveraging the following core disciplines:
Program Management Support
Engineering Support Services
Training and Exercise Support Services
IT Security (Cyber Operations and Risk Management Services)
Sustainment and Life Cycle Logistics Services
Data Management and Analytical Services
Our pursuit of excellence is driven by an emphasis on Client Focus, Integrity, Imagination, and Employee Engagement the Core Values that motivate and inspire our leadership, business practices, and company culture.
Triumph participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization. Triumph is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other status defined by law. Go to www.triumph-enterprises.com to learn more about Triumph.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Information Security Service Desk Customer Service Representative
Triumph Enterprises is currently looking for an Information Security Service Desk Customer Service Representative to join a Security Operations Team on a contract with a federal government client with an important mission.
In this role, you will have the opportunity to work with a great team while serving a fulfilling mission. Apply today!
Responsibilities
Role and
Responsibilities:
Receive and process emails and phone calls related to information security from across the enterprise
Route emails and phone calls to the appropriate unit within Information Security for proper handling
Handle routine administrative requests and policy questions
Create tickets for other teams as necessary
Measure and report service desk activity to leadership for situational awareness
Create and send routine daily reports
Qualifications / Requirements
Required
Qualifications:
Credentials
High school diploma
One year of professional experience
Basic knowledge and understanding of:
Computers, to include hardware, peripherals, and operating systems
Networks, to include common network devices and wireless technologies
Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Experience, Skills and Abilities
Excellent written and verbal communication skills, including native-equivalent English language proficiency (expect to complete a writing sample)
Strong critical thinking, problem solving, and organization skills
Strong teamwork and collaboration skills
Ability to work independently
Passion for information technology and cyber security
Preferred
Qualifications:
Experience in a cyber security operations environment
Advanced information technology and/or cyber security knowledge, skill, and ability, including experience with other operating systems besides Windows
Industry certifications such as CompTIA A+, Net+, Security+, etc
Company Overview
Founded in 2005, Triumph Enterprises, Inc. (Triumph) is a Service-Disabled Veteran-Owned Business. We are headquartered in McLean, Virginia. Triumph offers the federal Civilian and Defense markets personalized knowledge-based professional services. Our company provides world-class solutions leveraging the following core disciplines:
Program Management Support
Engineering Support Services
Training and Exercise Support Services
IT Security (Cyber Operations and Risk Management Services)
Sustainment and Life Cycle Logistics Services
Data Management and Analytical Services
Our pursuit of excellence is driven by an emphasis on Client Focus, Integrity, Imagination, and Employee Engagement the Core Values that motivate and inspire our leadership, business practices, and company culture.
Triumph participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 Form to confirm work authorization. Triumph is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other status defined by law. Go to www.triumph-enterprises.com to learn more about Triumph.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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