Sr. Director, BMSC Training Development & Delivery Services
Company Name:
The Ritz-Carlton Hotel Company
job
SUMMARY
The Sr. Director, Brand Marketing Sales & Consumer
services
(BMSC) - Training Development & Delivery is a key member of the BMSC Communication, Training and Recognition Services organization and will provide alignment of operational leadership globally. This leader will contribute a high level of specialized knowledge to support discipline and/or function objectives. This leader will set the overall strategy for training development and delivery across all brands, marketing, sales and consumer services in the Americas, Europe, Middle East & Africa and Asia Pacific and will lead the execution for training programs and initiatives related to the overall strategy.
This resource functions as the business leader of the department responsible for BMSC training development and delivery globally. Partner with key stakeholders to design and develop training strategies and programs that meet needs of the corporate discipline and market locations. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Assists in the development of strategies and goals for improving and maintaining innovative training for the Brand Marketing Sales and Consumer Services disciplines globally. Completes stakeholder in-take sessions and oversees all training development projects and ensures resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs. Identifies and assesses capability of vendor partners to ensure effective for discipline training programs. Partners with department leader to set department goals, anticipate challenges, and create training development strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
This resource will be accountable for developing operating plans and processes globally. Additionally the Sr. Director Training Development & Delivery will oversee the execution of learning deliverables to ensure program alignment with the business priorities, and define the overarching training delivery strategy for all brands within the continent. This
position
will work closely with key business partners/stakeholders i.e. Brand, Chief Sales & Marketing Officers, Discipline Business Leaders to define the overall short and long term learning strategies that support the business objectives.
Thinks creatively and strategically to develop, execute and implement new training delivery plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Oversees all training delivery projects/programs and ensure resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs. Partners with department leader to set department goals, anticipate challenges, and create training delivery strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World(TM) at Marriott.
CORE WORK ACTIVITIES
Business/Functional Results
Maximization of ROI contribution through training deliverables, assessments and generation of incremental service metrics
Collaborate with stakeholders to cultivate learning opportunities that deliver against market/ regional specific needs
Leads resolution to challenges on business requests that have broader department/regional impact and or moderate risk. Presents alternative solutions and impact assessment.
Strategic Leadership
Determine competitiveness and fiscal suitability of current learning standards. Create metrics to demonstrate the ROI for training efforts
Create alignment and evaluate alternatives to provide recommendations to ensure consistency across BMSC, Continents and Market initiatives. Foster consumer and brand dedication across all disciplines in partnership with stakeholders
Create and implement training development and deployment strategies to support new brand acquisitions and continent road maps
Partners with key business stakeholders to facilitate alignment and development in communication of goals, while focusing on the annual and ongoing prioritization of initiatives
Consults with Senior Leaders to identify trends, successes, and areas of need or opportunity. Provides recommendations for alternative solutions
Ensures learning solutions are competitive, cost effective and aligned with continent and regional business strategies
Implement strategies to improve overall learning processes for all BMSC associates
Strategically identifies growth opportunities for the learning organization.
Identifying gaps and opportunities within training development to maximize effectiveness and alignment surrounding the goals defined by the VP BMSC Communication, Training and Recognition Services, BMSC Senior Leadership and Chief Sales & Marketing Officers.
Managing Execution / Building Relationships
Leads the team in the design, development and execution of training strategies and programs for BMSC.
Accountable for training fund(s) and budget to ensure cost-neutral structure
Provide analytical data and reporting on training activities, trending and needs
Leads the development of training delivery strategies for BMSC disciplines globally.
Develops operating plans and workable business processes in alignment with function strategy
Responsible for execution, deployment and compliance of skill specific management learning solutions _
_
Deliver cohesive training products to meet needs of stakeholders_
_
Provide structured feedback to enhance learning opportunities of curriculum modifications
Develop and use systems to organize and keep track of information
Managing Projects and Priorities
Oversees all training development and delivery projects/programs and ensure resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs.
Actively engages corporate and continent stakeholders to refine training delivery strategies.
Provides recommendations to improve the effectiveness of training development and delivery processes or programs.
Communicates training delivery strategies to Corporate and Continent leadership and gain consensus.
Collaborates with BMSC and continent teams on an annual basis to assess service delivery gaps or sustainment needs for existing programs. Partners with department leader to set department goals, anticipate challenges, and create training strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
Establishes measures of success, builds agreement within the team, and holds the training team accountable for meeting high standards of training delivery.
Manages project budgets and business cases on training development efforts and executes against agreed upon project budgets and timelines.
Utilizes strong training and field experience to ensure training meets the needs of the audiences represented and is effective as a learning and development vehicle.
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
Completes in-take session and oversees all training development projects and ensures resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs.
Partners with department leader to set department goals, anticipate challenges, and create training strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
Consults with BMSC stakeholders to understand target audience for training and tailors solution to the unique learning styles of each group (e.g., the 'modern learner')
Leading Discipline Team
Assist in leading the training team toward the accomplishment of identified key departmental objectives contributing to the business' success with a focus on the piloting and delivery of BMSC training.
Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
Develop a highly functioning team of high caliber talent that makes a strong, positive impact on the organization.
Managing and Conducting Human Resources Activities
Continuously improves team and job structures and ensures clear leadership accountabilities are in place.
Hires, develops, and retains diverse talent that makes a strong, positive impact on the organization.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Performs other reasonable duties as required for the position.
CANDIDATE PROFILE
Education and ExperienceRequired
4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Experience and Skills
Seven years of experience; background in training and learning preferred
Ability to influence others and build sponsorship for key initiatives
Ability to implement change and accountability_
_
Strong business and financial acumen _
_
Strategic thinker with collaborative and creative abilities_
_
Strong project management skills
Strong
executive
presence
Excellent verbal and written communication skills
Builds relationships across a diverse work environment to include a broad group of stakeholder
Ability to influences without authority
Understands and effectively manages in a virtual work environment
Comfortable with complexity, ambiguity and change
External industry engagement and social media literacy
Education or Certification
American Society for Training & Development (ASTD) certification preferred
BA/BS (or equivalent) preferred
MBA/Master's degree in Business, Adult Learning field a plus
MANAGEMENT COMPETENCIES
Leadership
Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
To view full description visit:
Hotel/Office: Marriott International HQ
Location: Bethesda, MD,
united states
Posted: 10-Jan-2014
Ref#: 130019I5
Job Category: Sales & Marketing
Brand: Corporate and Regional
Schedule: Full-time
Relocation: No
Position Type: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
The Ritz-Carlton Hotel Company
job
SUMMARY
The Sr. Director, Brand Marketing Sales & Consumer
services
(BMSC) - Training Development & Delivery is a key member of the BMSC Communication, Training and Recognition Services organization and will provide alignment of operational leadership globally. This leader will contribute a high level of specialized knowledge to support discipline and/or function objectives. This leader will set the overall strategy for training development and delivery across all brands, marketing, sales and consumer services in the Americas, Europe, Middle East & Africa and Asia Pacific and will lead the execution for training programs and initiatives related to the overall strategy.
This resource functions as the business leader of the department responsible for BMSC training development and delivery globally. Partner with key stakeholders to design and develop training strategies and programs that meet needs of the corporate discipline and market locations. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Assists in the development of strategies and goals for improving and maintaining innovative training for the Brand Marketing Sales and Consumer Services disciplines globally. Completes stakeholder in-take sessions and oversees all training development projects and ensures resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs. Identifies and assesses capability of vendor partners to ensure effective for discipline training programs. Partners with department leader to set department goals, anticipate challenges, and create training development strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
This resource will be accountable for developing operating plans and processes globally. Additionally the Sr. Director Training Development & Delivery will oversee the execution of learning deliverables to ensure program alignment with the business priorities, and define the overarching training delivery strategy for all brands within the continent. This
position
will work closely with key business partners/stakeholders i.e. Brand, Chief Sales & Marketing Officers, Discipline Business Leaders to define the overall short and long term learning strategies that support the business objectives.
Thinks creatively and strategically to develop, execute and implement new training delivery plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Oversees all training delivery projects/programs and ensure resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs. Partners with department leader to set department goals, anticipate challenges, and create training delivery strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World(TM) at Marriott.
CORE WORK ACTIVITIES
Business/Functional Results
Maximization of ROI contribution through training deliverables, assessments and generation of incremental service metrics
Collaborate with stakeholders to cultivate learning opportunities that deliver against market/ regional specific needs
Leads resolution to challenges on business requests that have broader department/regional impact and or moderate risk. Presents alternative solutions and impact assessment.
Strategic Leadership
Determine competitiveness and fiscal suitability of current learning standards. Create metrics to demonstrate the ROI for training efforts
Create alignment and evaluate alternatives to provide recommendations to ensure consistency across BMSC, Continents and Market initiatives. Foster consumer and brand dedication across all disciplines in partnership with stakeholders
Create and implement training development and deployment strategies to support new brand acquisitions and continent road maps
Partners with key business stakeholders to facilitate alignment and development in communication of goals, while focusing on the annual and ongoing prioritization of initiatives
Consults with Senior Leaders to identify trends, successes, and areas of need or opportunity. Provides recommendations for alternative solutions
Ensures learning solutions are competitive, cost effective and aligned with continent and regional business strategies
Implement strategies to improve overall learning processes for all BMSC associates
Strategically identifies growth opportunities for the learning organization.
Identifying gaps and opportunities within training development to maximize effectiveness and alignment surrounding the goals defined by the VP BMSC Communication, Training and Recognition Services, BMSC Senior Leadership and Chief Sales & Marketing Officers.
Managing Execution / Building Relationships
Leads the team in the design, development and execution of training strategies and programs for BMSC.
Accountable for training fund(s) and budget to ensure cost-neutral structure
Provide analytical data and reporting on training activities, trending and needs
Leads the development of training delivery strategies for BMSC disciplines globally.
Develops operating plans and workable business processes in alignment with function strategy
Responsible for execution, deployment and compliance of skill specific management learning solutions _
_
Deliver cohesive training products to meet needs of stakeholders_
_
Provide structured feedback to enhance learning opportunities of curriculum modifications
Develop and use systems to organize and keep track of information
Managing Projects and Priorities
Oversees all training development and delivery projects/programs and ensure resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs.
Actively engages corporate and continent stakeholders to refine training delivery strategies.
Provides recommendations to improve the effectiveness of training development and delivery processes or programs.
Communicates training delivery strategies to Corporate and Continent leadership and gain consensus.
Collaborates with BMSC and continent teams on an annual basis to assess service delivery gaps or sustainment needs for existing programs. Partners with department leader to set department goals, anticipate challenges, and create training strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
Establishes measures of success, builds agreement within the team, and holds the training team accountable for meeting high standards of training delivery.
Manages project budgets and business cases on training development efforts and executes against agreed upon project budgets and timelines.
Utilizes strong training and field experience to ensure training meets the needs of the audiences represented and is effective as a learning and development vehicle.
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
Completes in-take session and oversees all training development projects and ensures resources are appropriately allocated to meet project deadlines, budget goals, and changing business and/or market needs.
Partners with department leader to set department goals, anticipate challenges, and create training strategies that focus on talent and skill development thereby strengthening Marriott's competitive advantage.
Consults with BMSC stakeholders to understand target audience for training and tailors solution to the unique learning styles of each group (e.g., the 'modern learner')
Leading Discipline Team
Assist in leading the training team toward the accomplishment of identified key departmental objectives contributing to the business' success with a focus on the piloting and delivery of BMSC training.
Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
Develop a highly functioning team of high caliber talent that makes a strong, positive impact on the organization.
Managing and Conducting Human Resources Activities
Continuously improves team and job structures and ensures clear leadership accountabilities are in place.
Hires, develops, and retains diverse talent that makes a strong, positive impact on the organization.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Performs other reasonable duties as required for the position.
CANDIDATE PROFILE
Education and ExperienceRequired
4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Experience and Skills
Seven years of experience; background in training and learning preferred
Ability to influence others and build sponsorship for key initiatives
Ability to implement change and accountability_
_
Strong business and financial acumen _
_
Strategic thinker with collaborative and creative abilities_
_
Strong project management skills
Strong
executive
presence
Excellent verbal and written communication skills
Builds relationships across a diverse work environment to include a broad group of stakeholder
Ability to influences without authority
Understands and effectively manages in a virtual work environment
Comfortable with complexity, ambiguity and change
External industry engagement and social media literacy
Education or Certification
American Society for Training & Development (ASTD) certification preferred
BA/BS (or equivalent) preferred
MBA/Master's degree in Business, Adult Learning field a plus
MANAGEMENT COMPETENCIES
Leadership
Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
To view full description visit:
Hotel/Office: Marriott International HQ
Location: Bethesda, MD,
united states
Posted: 10-Jan-2014
Ref#: 130019I5
Job Category: Sales & Marketing
Brand: Corporate and Regional
Schedule: Full-time
Relocation: No
Position Type: ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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