Computer Specialist
Job #:
2027280Job Title:
Computer Specialist Client Industry:
IT Government Relations Openings:
1Role Type:
6 month contract to hireSchedule:
Standard M-F 8-hour work day/40-hour work weekLocation:
100% onsite at Uniformed Services University in Bethesda, Maryland Interview Process:
1-2 rounds General Duties:
o Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignmentso Serve as the first point of contact for customers reporting technical issues.
o Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices.
Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
o Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
o Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
o Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
o Multi-task 3-5 concurrent computer support activities with detailed processes.
o Recall from memory in a timely manner established computer support techniques.
o As needed, perform troubleshooting for computer break-fix processes and software upgrades.
o Document all troubleshooting and resolution steps within the customers ticketing systemo Provide advanced level troubleshooting for Windows computer systemso Escalate incidents and problems as necessaryo Work with internal technology teams to provide complete solution to customer's needso Duties assigned by leadership teamRequirements:
o 3
Years troubleshooting Windows 7 and Windows 10 Operating Systems.
o Bomgar/SCCM Remote Tools/RDP experience for remote troubleshooting.
o Ability to lift/move/carry computer hardware to the required destination.
o Skilled with creating documentation and work instructions based on completed work.
o Must have at least one of the following CompTIA Certs:
A+, Network+, Security+, etc.
Additional Desirable
Qualifications:
o ITIL Certification.
o ServiceNow experienceo MacOS troubleshooting and deployment experienceo Microsoft MCSA, CCNA or other related technical certifications.
Recommended Skills Bomgar Business Ethics Cisco Certified Network Associate Computer Architectures Itil Leadership Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
2027280Job Title:
Computer Specialist Client Industry:
IT Government Relations Openings:
1Role Type:
6 month contract to hireSchedule:
Standard M-F 8-hour work day/40-hour work weekLocation:
100% onsite at Uniformed Services University in Bethesda, Maryland Interview Process:
1-2 rounds General Duties:
o Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignmentso Serve as the first point of contact for customers reporting technical issues.
o Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices.
Technical support includes answering telephones, email, virtual support rooms, and walk-in service.
o Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.
o Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.
o Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.
o Multi-task 3-5 concurrent computer support activities with detailed processes.
o Recall from memory in a timely manner established computer support techniques.
o As needed, perform troubleshooting for computer break-fix processes and software upgrades.
o Document all troubleshooting and resolution steps within the customers ticketing systemo Provide advanced level troubleshooting for Windows computer systemso Escalate incidents and problems as necessaryo Work with internal technology teams to provide complete solution to customer's needso Duties assigned by leadership teamRequirements:
o 3
Years troubleshooting Windows 7 and Windows 10 Operating Systems.
o Bomgar/SCCM Remote Tools/RDP experience for remote troubleshooting.
o Ability to lift/move/carry computer hardware to the required destination.
o Skilled with creating documentation and work instructions based on completed work.
o Must have at least one of the following CompTIA Certs:
A+, Network+, Security+, etc.
Additional Desirable
Qualifications:
o ITIL Certification.
o ServiceNow experienceo MacOS troubleshooting and deployment experienceo Microsoft MCSA, CCNA or other related technical certifications.
Recommended Skills Bomgar Business Ethics Cisco Certified Network Associate Computer Architectures Itil Leadership Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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