Service Dispatcher
Overview:
Datawatch Systems Inc.
, a leader in the alarm monitoring and access control industry, has immediate career opportunity for a Service Dispatcher Career.
This position is responsible for processing requests via email, phone, and fax to schedule and dispatch technicians for troubleshooting and maintaining Datawatch equipment.
This position is on-site in our Bethesda office and schedule is 12 pm - 8 pm Monday - Friday.
The office is Metro accessible.
Pay rate is $18/hour plus benefits and paid time off.
All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check.
E/O/E/M/F/V/D
Responsibilities:
Display high proficiency in written and verbal communication allowing for a confident telephone presence Must be reliable, detail-oriented, and demonstrate excellent client service skill Computer skills, multitasking, troubleshooting, and critical thinking with a sense of urgency Efficiency, quality, and timeliness to maintain workflow of department Ability to work successfully in a team-oriented environment as part of a 24/7/365 day Interact with multiple levels of the company, internal departments, and external clients to resolve complex issues Must be able to work successfully in a team-oriented environment
Qualifications:
High School Diploma or equivalent 2-3 years Data entry 2-3 years of customer service Multi-line phone or soft phone use Experience in a call center or technical atmosphere Dispatching, ticketing, or scheduling background preferred Bilingual/Spanish speaker a plus Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus Must have reliable transportation BenefitsChoice of multiple Medical Insurance plans Choice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability Insurance Employer-paid 50K Life and AD&D Insurance Voluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance Evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement Recommended Skills Access Controls Attention To Detail Call Centers Communication Computer Literacy Confident And Emotionally Stable Estimated Salary: $20 to $28 per hour based on qualifications.
Datawatch Systems Inc.
, a leader in the alarm monitoring and access control industry, has immediate career opportunity for a Service Dispatcher Career.
This position is responsible for processing requests via email, phone, and fax to schedule and dispatch technicians for troubleshooting and maintaining Datawatch equipment.
This position is on-site in our Bethesda office and schedule is 12 pm - 8 pm Monday - Friday.
The office is Metro accessible.
Pay rate is $18/hour plus benefits and paid time off.
All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check.
E/O/E/M/F/V/D
Responsibilities:
Display high proficiency in written and verbal communication allowing for a confident telephone presence Must be reliable, detail-oriented, and demonstrate excellent client service skill Computer skills, multitasking, troubleshooting, and critical thinking with a sense of urgency Efficiency, quality, and timeliness to maintain workflow of department Ability to work successfully in a team-oriented environment as part of a 24/7/365 day Interact with multiple levels of the company, internal departments, and external clients to resolve complex issues Must be able to work successfully in a team-oriented environment
Qualifications:
High School Diploma or equivalent 2-3 years Data entry 2-3 years of customer service Multi-line phone or soft phone use Experience in a call center or technical atmosphere Dispatching, ticketing, or scheduling background preferred Bilingual/Spanish speaker a plus Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus Must have reliable transportation BenefitsChoice of multiple Medical Insurance plans Choice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability Insurance Employer-paid 50K Life and AD&D Insurance Voluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance Evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement Recommended Skills Access Controls Attention To Detail Call Centers Communication Computer Literacy Confident And Emotionally Stable Estimated Salary: $20 to $28 per hour based on qualifications.
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