Senior Director, Application Delivery, Revenue Management
Company Name:
Marriott International
Senior Director, Application Delivery, Revenue Management
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
The Marriott International HQ located at 10400 Fernwood Road, Bethesda, Maryland,20817 4s currently hiring a
Senior Director, Application Delivery, Revenue Management.
JOB
Summary:
Leads a team in support of application delivery for Revenue Management Systems including resourcing, budget, structure, and policies and procedures. Manages the performance compliance to the application delivery service level agreements. Works with Service Providers and monitors service level infractions and develops new SLAs and metrics as needed. Oversees planning and forecasting of application delivery service consumption, quality of service and customer satisfaction.
CANDIDATE PROFILE
Education and Experience
Required
Qualifications:
10
years of application support and development leadership experience and an undergraduate degree in Information Systems, Computer Science, or equivalent experience/certifications OR 15
years of application support and development leadership experience
Five years recent experience with development methodologies as well as familiarity with new, emerging development frameworks
10
years' experience with diverse technologies including Data Warehousing, J2EE / Websphere, Mainframe Systems, and Relational databases
Experience in working with high transaction systems, large data volumes, and efficient use of computing resources.
Direct management of complex budgets of $5-10m in direct and indirect costs
Direct management of cross functional, sourced, or matrixed teams
Preferred
Qualifications:
Demonstrated success leading medium- to large-scale initiatives/transformations
Expert knowledge of related applications (e.g. Property Management Systems, Revenue Management, Reservations, Distribution Channels, etc.)
Expertise in hospitality, revenue management, reservations, pricing, inventory management and data warehousing systems implementation, management, and support
Expertise in high performance transaction systems
Proven leadership experience in implementing and managing IT delivery teams
Experience with and knowledge of IT outsourcing activities in a managed services environment
Proven knowledge of all aspects of application delivery services
Proven knowledge of development methodologies, solid understanding of ITIL v3 framework
Knowledge of Capability Maturity Model Integration (CMMI)
Strong negotiation, influencing, and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems, process planning, and process adoption
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Graduate degree
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
Work experience with diverse set of technologies
Demonstrated success in handling mission critical applications
CORE WORK ACTIVITIES
Managing Application Delivery Standards, Processes, And Tools
Works with direct reports to facilitate consistency of service delivery across client groups
Participates in the definition of and drives compliance with Service Integration standard processes and tools
Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issue
Communicates to Application Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Establishes contingency plans and manages works to minimize outages and ensure recovery of systems
Managing Day-To-Day Relationships with Teams
Manages the delivery of a set of applications within Revenue Management Systems in partnership with IR Business Partnership & Planning, Architecture and Development, and Technology Business Management, along with business partners and providers
o Manages the business and operational risk
o Facilitates continuous improvement cost reduction opportunities and trailing cost elimination.
o Identifies and leads application rationalization efforts
o Oversees effective reporting within and across the organization Application Delivery team
o Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
o Monitors projects for alignment with defined business case process
o Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
o Defines, manages, and improves service level reporting for application development
o Provides early warning to the appropriate leaders and team regarding degraded or missed service levels
o Assists with application, development and maintenance of service provider project management standards and tools
o Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
Works with application development service providers
o Serves as the primary contact for managing provider incidents, problems, changes, release management, and other standard ITIL processes
o Manages Sarbanes-Oxley, PCI, and other regulatory compliance matters with the Service Providers
o Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
o Works with team to progress the service providers services to match client needs
o Facilitates team and service provider compliance with the agreement
o Validates service levels meet business needs
Supports the IT organization
o Provides input to IT's business strategy and planning as needed
o Supports and follows defined IT Governance decision rights, standards and practices
o Emphasizes accuracy and effectiveness of estimating and planning management with team
o Provides input to business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program
Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
Talent Management
Direct the day to day activities of the Application Delivery Revenue Management team at Center and ensure the team meets defined objectives
Support discipline-specific talent process and platforms
Provide discipline knowledge and guidance to Application Delivery team members
Partner with Human Resources to attract, develop, and retain the right people to support the strategic priorities of the IT organization. Ensure effective structures, processes, jobs, and performance management systems are in place. Set goals and expectations for direct reports using the performance management tools, align performance and rewards, appropriately address performance issues and hold staff accountable for successful results
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
Marriott International
Senior Director, Application Delivery, Revenue Management
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
The Marriott International HQ located at 10400 Fernwood Road, Bethesda, Maryland,20817 4s currently hiring a
Senior Director, Application Delivery, Revenue Management.
JOB
Summary:
Leads a team in support of application delivery for Revenue Management Systems including resourcing, budget, structure, and policies and procedures. Manages the performance compliance to the application delivery service level agreements. Works with Service Providers and monitors service level infractions and develops new SLAs and metrics as needed. Oversees planning and forecasting of application delivery service consumption, quality of service and customer satisfaction.
CANDIDATE PROFILE
Education and Experience
Required
Qualifications:
10
years of application support and development leadership experience and an undergraduate degree in Information Systems, Computer Science, or equivalent experience/certifications OR 15
years of application support and development leadership experience
Five years recent experience with development methodologies as well as familiarity with new, emerging development frameworks
10
years' experience with diverse technologies including Data Warehousing, J2EE / Websphere, Mainframe Systems, and Relational databases
Experience in working with high transaction systems, large data volumes, and efficient use of computing resources.
Direct management of complex budgets of $5-10m in direct and indirect costs
Direct management of cross functional, sourced, or matrixed teams
Preferred
Qualifications:
Demonstrated success leading medium- to large-scale initiatives/transformations
Expert knowledge of related applications (e.g. Property Management Systems, Revenue Management, Reservations, Distribution Channels, etc.)
Expertise in hospitality, revenue management, reservations, pricing, inventory management and data warehousing systems implementation, management, and support
Expertise in high performance transaction systems
Proven leadership experience in implementing and managing IT delivery teams
Experience with and knowledge of IT outsourcing activities in a managed services environment
Proven knowledge of all aspects of application delivery services
Proven knowledge of development methodologies, solid understanding of ITIL v3 framework
Knowledge of Capability Maturity Model Integration (CMMI)
Strong negotiation, influencing, and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems, process planning, and process adoption
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Graduate degree
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
Work experience with diverse set of technologies
Demonstrated success in handling mission critical applications
CORE WORK ACTIVITIES
Managing Application Delivery Standards, Processes, And Tools
Works with direct reports to facilitate consistency of service delivery across client groups
Participates in the definition of and drives compliance with Service Integration standard processes and tools
Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issue
Communicates to Application Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Establishes contingency plans and manages works to minimize outages and ensure recovery of systems
Managing Day-To-Day Relationships with Teams
Manages the delivery of a set of applications within Revenue Management Systems in partnership with IR Business Partnership & Planning, Architecture and Development, and Technology Business Management, along with business partners and providers
o Manages the business and operational risk
o Facilitates continuous improvement cost reduction opportunities and trailing cost elimination.
o Identifies and leads application rationalization efforts
o Oversees effective reporting within and across the organization Application Delivery team
o Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
o Monitors projects for alignment with defined business case process
o Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
o Defines, manages, and improves service level reporting for application development
o Provides early warning to the appropriate leaders and team regarding degraded or missed service levels
o Assists with application, development and maintenance of service provider project management standards and tools
o Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
Works with application development service providers
o Serves as the primary contact for managing provider incidents, problems, changes, release management, and other standard ITIL processes
o Manages Sarbanes-Oxley, PCI, and other regulatory compliance matters with the Service Providers
o Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
o Works with team to progress the service providers services to match client needs
o Facilitates team and service provider compliance with the agreement
o Validates service levels meet business needs
Supports the IT organization
o Provides input to IT's business strategy and planning as needed
o Supports and follows defined IT Governance decision rights, standards and practices
o Emphasizes accuracy and effectiveness of estimating and planning management with team
o Provides input to business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program
Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
Talent Management
Direct the day to day activities of the Application Delivery Revenue Management team at Center and ensure the team meets defined objectives
Support discipline-specific talent process and platforms
Provide discipline knowledge and guidance to Application Delivery team members
Partner with Human Resources to attract, develop, and retain the right people to support the strategic priorities of the IT organization. Ensure effective structures, processes, jobs, and performance management systems are in place. Set goals and expectations for direct reports using the performance management tools, align performance and rewards, appropriately address performance issues and hold staff accountable for successful results
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
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